Contact Us & FAQ

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Telephone
972-3-5110000
Sun-Thu 8:30-20:00
Fri 8:30-13:00

Hotel Details

HERODS DEAD SEA
Address: Ein Bokek, Israel
Phone For Orders: +972-3-5110000
Phone In Hotel: +972-8-6591591
Fax Number: +972-8-6591526
HERODS TEL AVIV
Address: HaYarkon Street 155, Tel Aviv-Yafo, Israel
Phone For Orders: +972-3-5110000
Phone In Hotel: +972-3-5216666
Fax Number: +972-3-5271065
HERODS HERZLIYA
Address: Haogen Street 11, Herzliya, Israel
Phone For Orders: +972-3-5110050
Phone In Hotel: +972-9-760-7000
Fax Number: +972-8-6380010
HERODS PALACE EILAT
Address: HaYam Street 7, Eilat, Israel
Phone For Orders: +972-3-5110000
Phone In Hotel: +972-8-6380000
Fax Number: +972-8-6380010
HERODS BOUTIQUE EILAT
Address: HaYam Street 7, Eilat, Israel
Phone For Orders: +972-3-5110050
Phone In Hotel: +972-8-6380126
Fax Number: +972-8-6380010
HERODS VITALIS EILAT
Address: Ha-Yam Street 8, Eilat, Israel
Phone For Orders: +972-3-5110050
Phone In Hotel: +972-8-6380127
Fax Number: +972-8-6380010

Frequently asked questions

Here you can read everything you wanted to know about your next vacation
  • For pricing reasons, what ages does Fattal consider a child or baby to be?

    Children are considered to be between the ages of 2 and 12 years old. Rates for children are applied according to the specific hotel's

  • Is the rate for 2 adults + 2 children higher than the rate for 2 adults + 1 child?

    Yes, as a room suitable for 2 adults and 2 children is larger and more spacious, resulting in a rate that is higher than a room suitable for 2 adults and 1 child.


  • What does the reservation price include?

    The reservation price includes usage of all facilities and service indicated under the respective hotel or room – not including those in which the service.

  • I made a reservation and entered my credit card details. How does the payment work?

    Entering your credit card details in the Fattal website is for security purposes or to collect cancellation fees when applicable. The actual payment for your booking will be completed upon arrival and check-in at the hotel. Please note: the Fattal website protects your credit card data with advanced security protocols by GeoTrust – feel free to book a vacation with full confidence.

  • How will I know that my reservation has been approved?

    Upon completing the booking process you will see the following message: "Your reservation has been approved, have a great vacation!" You will also receive a confirmation email shortly afterwards.

  • Is it possible to request a room with separate beds or special dietary requirements?

    Please submit this request during the reservation process under 'Reservation Comments'. The above can only be submitted as a request and will be fulfilled if possible.

  • Is it possible to make a reservation for day use only – without an overnight stay?

    No. Reservations made via the website require a minimum night stay, usually one night or more.

  • Are the prices on the website per person or per room?

    The prices indicated on the Fattal website are per room, per night.

  • Is it possible to make a reservation without a credit card?

    No. Reservations are only possible with a credit card

  • Is it possible to make a reservation with a credit card that is not under my name?

    No. You must be the owner of the card through which the reservation was made.

  • Which credit cards are accepted when booking online?

    Fattal Hotels accepts all major credit cards, including American Express, MasterCard and Visa. Please note: we are unable to accept Diners.

  • Is online booking secure?

    Yes. The Fattal website as a whole, and specifically the booking engine, are secured with a GeoTrust SSL Certificate.

  • What are the check in and check out hours?

    Check In : From 15:00
    Check-out: until 11:00am on weekdays, and until 2:00pm on Saturdays and holidays
    Guests interested in extending their stay may do so at the hotel on the day of their arrival when checking in. The extension will be dependent on the hotel's approval, in accordance with its occupancy at the time, as well as an additional fee of 150 shekels per room on Saturdays (half board only). Should it be approved, the extension would apply until 8:00pm.

  • Is it possible to get a room with a child's bed or baby's crib?

    Yes. Our 'Welcome Baby' service has everything covered when it comes to ensuring a family vacation goes smoothly. The service is designed to provide all the amenities you need for your baby during your vacation including a sterilizer, bottle warmer, kettle, bathtub, baby bath seat, as well as a child's bed or baby's crib.

  • Is it possible to request an additional bed for the room, and will this cost extra?

    Yes, according to the hotel type and room type. You should request an additional bed during the booking process, and will be charged an additional fee. Fee varies dependent on hotel.

  • Where can I find information about accessibility for the disabled?

    Information regarding a hotel's accessibility for guests with disabilities appears on every one of the hotel's front pages, under the "GOOD TO KNOW" Title.

  • Where can I find the full list of in-room amenities?

    Under the 'Rooms' tab of each hotel you will be able to find the list of everything offered in your selected room.

  • Is it possible to check-out later than the official check-out time?

    Guests who are interested in extending their stay at the hotel may request this upon arrival at the reception desk. An extension will be subject to the hotel's approval, according to its occupancy, and an additional fee of 150 shekels per room on Saturdays (half board guests only), and up until 8:00pm.

  • Are pets allowed in the hotels?

    Pets are not permitted, with the exception of seeing-eye dogs.

     

  • Where can I find my hotel's address?

    The hotel's address can be found at the top of every hotel page.

  • Is it possible to make a reservation at the hotel's restaurant even if I am not staying in the hotel?

    Yes, you can make a reservation directly through the hotel reception.

  • For pricing reasons, what ages does Fattal consider a child or baby to be?

    Children are considered to be between the ages of 2 and 12 years old. Rates for children are applied according to the specific hotel's

  • Is the rate for 2 adults + 2 children higher than the rate for 2 adults + 1 child?

    Yes, as a room suitable for 2 adults and 2 children is larger and more spacious, resulting in a rate that is higher than a room suitable for 2 adults and 1 child.


  • What does the reservation price include?

    The reservation price includes usage of all facilities and service indicated under the respective hotel or room – not including those in which the service.

  • Are the prices on the website per person or per room?

    The prices indicated on the Fattal website are per room, per night.

  • Is it possible to make a reservation without a credit card?

    No. Reservations are only possible with a credit card

  • Is it possible to make a reservation with a credit card that is not under my name?

    No. You must be the owner of the card through which the reservation was made.

  • Which credit cards are accepted when booking online?

    Fattal Hotels accepts all major credit cards, including American Express, MasterCard and Visa. Please note: we are unable to accept Diners.

  • Is online booking secure?

    Yes. The Fattal website as a whole, and specifically the booking engine, are secured with a GeoTrust SSL Certificate.

  • I made a reservation and entered my credit card details. How does the payment work?

    Entering your credit card details in the Fattal website is for security purposes or to collect cancellation fees when applicable. The actual payment for your booking will be completed upon arrival and check-in at the hotel. Please note: the Fattal website protects your credit card data with advanced security protocols by GeoTrust – feel free to book a vacation with full confidence.

  • How will I know that my reservation has been approved?

    Upon completing the booking process you will see the following message: "Your reservation has been approved, have a great vacation!" You will also receive a confirmation email shortly afterwards.

  • Is it possible to request a room with separate beds or special dietary requirements?

    Please submit this request during the reservation process under 'Reservation Comments'. The above can only be submitted as a request and will be fulfilled if possible.

  • Is it possible to make a reservation for day use only – without an overnight stay?

    No. Reservations made via the website require a minimum night stay, usually one night or more.

  • Is it possible to make a reservation at the hotel's restaurant even if I am not staying in the hotel?

    Yes, you can make a reservation directly through the hotel reception.

  • What are the check in and check out hours?

    Check In : From 15:00
    Check-out: until 11:00am on weekdays, and until 2:00pm on Saturdays and holidays
    Guests interested in extending their stay may do so at the hotel on the day of their arrival when checking in. The extension will be dependent on the hotel's approval, in accordance with its occupancy at the time, as well as an additional fee of 150 shekels per room on Saturdays (half board only). Should it be approved, the extension would apply until 8:00pm.

  • Is it possible to get a room with a child's bed or baby's crib?

    Yes. Our 'Welcome Baby' service has everything covered when it comes to ensuring a family vacation goes smoothly. The service is designed to provide all the amenities you need for your baby during your vacation including a sterilizer, bottle warmer, kettle, bathtub, baby bath seat, as well as a child's bed or baby's crib.

  • Is it possible to request an additional bed for the room, and will this cost extra?

    Yes, according to the hotel type and room type. You should request an additional bed during the booking process, and will be charged an additional fee. Fee varies dependent on hotel.

  • Where can I find information about accessibility for the disabled?

    Information regarding a hotel's accessibility for guests with disabilities appears on every one of the hotel's front pages, under the "GOOD TO KNOW" Title.

  • Where can I find the full list of in-room amenities?

    Under the 'Rooms' tab of each hotel you will be able to find the list of everything offered in your selected room.

  • Is it possible to check-out later than the official check-out time?

    Guests who are interested in extending their stay at the hotel may request this upon arrival at the reception desk. An extension will be subject to the hotel's approval, according to its occupancy, and an additional fee of 150 shekels per room on Saturdays (half board guests only), and up until 8:00pm.

  • Are pets allowed in the hotels?

    Pets are not permitted, with the exception of seeing-eye dogs.

     

  • Where can I find my hotel's address?

    The hotel's address can be found at the top of every hotel page.

Contact Us

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